FAQs at Echo Hollow Veterinary Hospital + Urgent Care
At Echo Hollow Veterinary Hospital and Urgent Care, we strive to make veterinary care straightforward and stress-free. Below are answers to common questions, and our team is always happy to help if you need more information.
Frequently Asked Questions in Eugene
Do you accept new patients?
Yes! We are currently accepting new patients. To begin with us, please complete our online New Client Form.
What types of pets do you see?
We primarily care for dogs and cats, but may be able to assist with pocket pets on a case-by-case basis. Feel free to call our team to ask about your specific pet.
How do I schedule an appointment?
Please call us at (541) 844-1038 or use our convenient online appointment request form.
For urgent issues, we recommend calling directly so we can assist you as quickly as possible.
What is an urgent care exam?
If you have an immediate concern for your pet’s health, then we are here for you. Our urgent care exams are very similar to a human urgent care visit. If your pet arrives in an unstable condition, our team will do an initial assessment/triage. Once your pet has been established as stable, we will have you wait until we have an exam room and a doctor available to address your concerns. For more detailed information, please read more about our urgent care.
How can I request a medication/prescription refill?
Please call or message the hospital at (541) 844-1038 and speak with one of our care team members. Please have the name and concentration of the medication available. A message will be sent to the correct doctor for approval. Please allow 24-48 hours for processing. For more information please visit our pharmacy.
Can I visit my hospitalized pet?
We are happy to make arrangements for you to visit your pet during their stay. Please call and speak with your pet’s care team to coordinate the best time.
Please note that visitation can affect pets differently. Some patients respond well to visits, while others may experience anxiety when their owner leaves. We recommend discussing your pet’s personality, current medications, and condition with their care team before planning a visit.
If a visit appears to have a negative impact on your pet’s recovery, their doctor will speak with you and may recommend pausing additional visits for the remainder of their stay.
Can I request an estimate over the phone?
It is in the best interest of your pet to be examined before recommendations are made for care. If additional diagnostic test(s) and/or treatments are recommended after the physical exam and consultation, a treatment plan will be created for your pet and reviewed with you. In some cases, we are able to provide a ballpark estimate for commonly requested services. Please call us for more information.
Do you accept pet insurance?
Yes! While we don’t bill insurance companies directly, we’re happy to provide detailed invoices and medical records to help you file your claim quickly. We ask that you speak directly with your pet insurance carrier to understand the details of what your plan covers.
Do you accept payment plans?
We do not currently offer payment plans. We ask that services be paid at time of treatment. We do accept many forms of payment, including CareCredit.
What do I do if I found an injured domestic or wild animal?
For domestic animals, please contact Greenhill Humane Society (541) 689-1503. For wildlife, please call Chintimini Wildlife (541) 745-5324. If you found an animal and would like to have them scanned for a potential microchip, please contact our office (541) 844-1038.
Still have questions?
Our team is here to help. Give us a call at (541) 844-1038 or stop by during business hours—we’re always happy to answer your questions and support your pet’s care.